Battle Flatts Veterinary Clinic - Strensall

Reviews

• ST

  Shirley Thornton

  May 8, 2026
  5.0
  Fabulous customer service from start to finish. The lovely lady vet was so good with my boy Ted, and gave me some great advice
• RR

  Richard Reynolds

  May 7, 2026
  5.0
  We have used Battle Flatts for over 10years and have always been happy with the level of care they give our animals. We have one dog and five cats spayed and numerous other illness'/injuries looked after. Two of our cats have had be to put to sleep and they have all been looked after with compassion. One of cats was hit by a car yesterday afternoon, we found him still alive but badly hurt and in a lot of pain. My wife had called to let them know and as soon as we arrived Hannah (vet) and a nurse were ready and expecting us. Unlike some other reviews, all the staff were very compassionate and genuinely cared about us and Toothless (as they have all our animals )as we had to have him put down. Thank you for all your help. Richard
• KH

  kevin Hutchinson

  Apr 9, 2026
  5.0
  We were on holiday at Stamford Bridge with our cat Augusta (17years old) but had to have her put to sleep. We would like to thank the whole team for their kindness, professionalism and support in helping us through the very sad experience.
• PG

  Pemmy Ghahremani

  Apr 3, 2026
  1.0
  It is worth mentioning that we attended The Minster Veterinary Practice, Haxby for the same full examination and were not charged anything at all. As you are aware, this practice is very well equipped and has several branches precisely because of the fairness they show towards their clients. You stated that 40 minutes were spent during the consultation. Do you genuinely believe that spending 40 minutes examining a 3-month-old kitten is reasonable? Were you examining an elephant? Am I expected to pay for the slowness and incompetence or inefficiency of your vet as well? Two vaccinations priced at £19.99 each, along with a tablet that costs £7 and is available in any supermarket, do not reasonably add up to a total of £128.50. Even toothpaste that costs £6 at Pet4Homes is sold by your practice for £16. If you continue operating in this way, you will soon lose all of your clients—and I will not hesitate to contribute to that outcome. We do not require Echo’s medical records, as the new veterinary practice we attended does not engage in unnecessary administrative formalities to justify or disguise unfair practices. In fact, I now believe there is no need for me to attend any other veterinary practice, as I had assumed it was normal for a receptionist to schedule appointments for me every three weeks without request—clearly, this is not standard practice. Your practice also places clients under considerable pressure. Your receptionist refused to register Echo until my husband returned home that evening and then persistently insisted on enrolling Echo in your so-called cat club. There was repeated follow-up and pressure for additional costs, despite my husband clearly stating that we had no need whatsoeverfor your club. I do not need this money. I consider it a charitable donation, and perhaps it would be better distributed among you and any staff members who may be in need. Although I have no desire to receive any further emails from you, I do find it very interesting that the word “registration” was repeatedly used by your receptionist, despite your claim that you do not register clients and do not charge for registration. I have the financial means to take this matter to court—I simply do not have time.
• PG

  Peimaneh Ghahremani

  Jan 20, 2026
  1.0
  I visited this veterinary clinic for my cat’s 16-week vaccination. In addition to the vaccination fee, I was required to pay an extra £100 for what was described as “registration.” I was told this payment was mandatory. There was also strong pressure to make me join a cat club membership, which I declined. I was not given a clear or satisfactory explanation of what the £100 registration fee was for or what services it covered. From my perspective, this charge is rip off. I have used other veterinary clinics, and none of them required such a registration fee; this appears to be unique to this practice. Because of this experience, I chose not to return to this clinic.

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